Do you have experience of working on clients energy or utilities bills? We are looking for a detail-oriented and analytical Gas & Power Analyst to join a leading energy consultancy as an Energy Bureau Analyst. You will be responsible for understanding and managing customers' energy costs, as well as carrying out a variety of bureau tasks including data entry, invoice validation and bill analysis for Gas & Power customers. If you have some experience of working within energy bureau, comfortable analysing high volumes of data and you have excellent communication skills - APPLY NOW!!!
Responsibilities:
1. Analyse customer gas and power bills, identifying key components and charges
2. Demonstrate an understanding of both non-commodity and commodity elements.
3. Research market trends and regulatory changes that impact energy pricing.
4. Track the impact of new fees and market fluctuations on customer bills, communicating these changes effectively to customers.
5. Develop and maintain accurate spreadsheets to analyse and track customer energy consumption data.
6. Respond to customer inquiries regarding their bills and energy usage, working with our invoice validation service if needed..
7. Communicate effectively with suppliers to clarify any discrepancies or issues related to customer bills.