Parkingeye Enniskillen, Northern Ireland, United Kingdom
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Parkingeye Enniskillen, Northern Ireland, United Kingdom
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Join to apply for the Part Time Customer Service Attendant role at Parkingeye
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This range is provided by Parkingeye. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Parkingeye’s company culture is amazing and our Great Place to Work Certifications prove it! If you would like to join a Great Place to Work, continue reading to find out what we have to offer.
Parkingeye’s Customer Service Team provides a professional, best-in-class service to all our customers, whether internal, client, or external. The Mobile Customer Service Attendant will support company operations by providing effective parking enforcement, customer service, and marshalling activity on client sites as required.
You’ll manage patrolling of the car parks to ensure the terms and conditions are being adhered to and be the first point of contact for customer parking support and technical queries.
To succeed in this role, you need to be positive, resilient, a confident communicator, and promote our core values at every opportunity.
KEY DUTIES AND RESPONSIBILITIES:
* Provide customer service and parking-related guidance to car park users whilst enforcing the clients' parking policies.
* Be adaptable to changing routes and activities across your designated patrol area.
* Proactively patrol the car parks to enforce and advise on parking restrictions as required.
* Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
* Identify signage/equipment issues which require investigation and provide first-line maintenance.
* Manage challenging conversations with car park users professionally.
* Manage traffic flow on the car park proactively as required.
* Liaise with internal departments and the client to improve parking compliance on-site.
* Report all incidents & accidents.
* Adhere to company policy and compliance when enforcement action is required.
* Stay up to date on GDPR & H&S requirements relevant to your role.
* Keep informed of industry standards.
FORMAL QUALIFICATIONS AND EXPERIENCE REQUIRED:
* Strong communication skills to interact effectively with customers during difficult circumstances.
* Good time management and organizational skills.
* Experience in delivering excellent customer service.
* Ability to work under pressure while maintaining professionalism.
* Ability to work outdoors.
* Valid driving license.
Personal Attributes/Skills
* Excellent communication skills, including providing operational updates.
* Experience in managing teams and dealing with HR processes.
* Professionalism in all interactions.
* Ability to build trust with colleagues.
* Results-oriented with the ability to work through others.
* Highly self-motivated.
* Ownership of tasks and responsibilities.
* Ability to meet deadlines and adapt to changes.
* Alignment with Parkingeye’s core values: Passion, Innovation, Collaboration, Trust, and Excellence.
Parkingeye is an equal opportunities employer and welcomes applications from all qualified persons regardless of background.
Additional Information:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Consumer Services
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