Service Advisor, Banbury
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Salary £28,000 per annum + Bonus £1200.00 - £2000.00
Our client is seeking to find a friendly, outgoing, organised Service Co-ordinator to
to work closely with their Engineers and Customers in a fast paced small team.
Responsible for a team of engineers, usually 2-4 depending on experience.
Responding to customer inquiries and keeping them up to date with progress.
Arranging annual and bi-annual callouts for routing calibration for equipment.
Assist the engineers with diary management, and routing and ensure you communicate as a team.
Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.
60% telephone liaison, 40% Invoicing
Complete administration of engineer reports and customer invoicing within 48 hours.
Ensure the CRM system is kept accurate and up to date.
Update the customer database, gather further details for customer records.
Monitor the department email inbox and respond to customers based on the urgency. xsngvjr
Skills required:
Experience within Customer Services essential
Preference given to those from an Automotive background (Service Advisor)
Preference given to those with technical parts experience
Excellent telephone manner
Preference given to those with experience with Customer Services or Service Co-ordination or Service Administration
Strong attention to detail
Team player, keen to work within a small friendly fast-paced team
Good MS Office skills
We offer 25 days of annual leave, plus 8 bank holidays.
Working hours are 08:30 17:00 Mon to Thu and 08:30 16:30 Fri. (1 hour for lunch)