Parsley Box in Edinburgh seeks a Contact Centre Manager to lead customer service operations. This role involves managing a 25-seat contact centre, ensuring excellence in customer interactions, and driving a high-performing team. Key responsibilities include monitoring performance metrics, coaching staff, and implementing best practices for customer care. The position offers a salary of £42,500, private medical insurance, and flexible working options. Join a team dedicated to making a positive difference in the lives of older adults.
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