Systems Engineer
Norwich
£28,000-£33,000
Are you keen to expand your career in IT or have some prior experience in a 2nd Line Support role. This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.
Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT.
Key Responsibilities:
1. To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure
2. Provide 1st and 2nd Line diagnosis and resolution, maintaining a high level of 1st time fixes
3. To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure
4. Log all service tickets received via telephone, email and client portal and handle accordingly throughout the stages of the ticket to resolution
5. To maintain appropriate documentation in our documentation system
6. Work in accordance with company values, policies, procedures and standards
7. Create knowledge articles to assist with f...