Job Description
Job Title: Sales Support & Installations Administrator
Department: Equipment
Reports To: Sales Support & Installations Manager
Location: Cardiff office / Remote
Contract: 6 month fixed term contract
Overview:
The Sales Support & Installations Administrator will report directly to the Sales Support & Installations Manager. They will play a key part within the team, ensuring that the administrative tasks required within Sales Support & Installations are completed with a high level of accuracy and in a timely manner. They will take ownership of some direct send orders from start to finish. They will also take on other responsibilities to ensure that the installations process runs smoothly.
Job Responsibilities:
* Process Direct Send orders
* Locate Critical Exams from an outlook inbox and send to the relevant customer and upload to opportunity files
* Call customers for payments and take payments on JDE system
* Manage Returns Cases and collections
* Order spare parts required
* Send relevant letters to customers
* Manage the sales support case queue
* Perform additional tasks and responsibilities as assigned to support the evolving needs of the department and the company
Job Skills & Experience Required:
To succeed in this role, you will need the following:
* Prior experience in administrative roles
* Proven ability to maintain precise and organised records
* A good understanding of CRM systems and how they work
* A track record of effective problem-solving skills
Person Specification:
We believe the type of person best suited to this role will:
* Be organised and detail orientated, in order to maintain accurate records and data effectively
* Have strong communication skills, which are essential to coordinate with teams, stakeholders, and customers
* Have strong IT skills
* Be flexible and open to change
* Be comfortable using multiple systems
* Be able to work solely or as part of a team
* Be comfortable working at a fast pace
Our benefits include:
* A competitive salary
* 25 days holiday a year, with ability to buy up to 5 days holiday each year
* Life Insurance
* Cycle to Work scheme
* Subsidised gym membership
* Access to Health & Wellbeing Apps
* Employee discounts
* A hybrid, flexible working culture
About Henry Schein:
At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.
We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.
Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.
As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we’ve been recognised for nine consecutive years by Ethisphere as one of the World’s Most Ethical Companies.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.