Job Description
Location: Green Lane, Walsall
Salary: £40,000 - £45,000 DOE
Position: Full-time, occasional travel
Reports to: Head of Customer Experience
Direct Reports: 1
Ready to Transform Customer Experience?
Join us at South Staffs and Cambridge Water as we shape the future of customer service. If you’re passionate about driving improvement, influencing change, and making a real impact for thousands of customers, this is your opportunity to lead the way.
About The Role
As Customer Service Improvement Manager, you’ll design and deliver a comprehensive improvement plan for our core customer-facing services. From leak management and service interruptions to proactive communications, you’ll lead initiatives that enhance customer experience, boost satisfaction scores, and ensure regulatory compliance. Acting as a bridge between operational teams, billing services, and senior leadership, you’ll turn insights into action and measurable results.
About Us
South Staffs and Cambridge Water supply over 1.7 million people with clean, reliable water every day. We’re committed to excellence, innovation, and putting customers at the heart of everything we do. Join a team that values trust, respect, responsibility, and diversity, and help us deliver outstanding service in a rapidly evolving i...