Key Responsibilities
Strategic Leadership & Operations
* Lead the end-to-end operational management of data centres and supporting infrastructure.
* Drive strategic planning, design, and implementation of capacity and resiliency initiatives to meet current and future business needs.
* Partner with Managed Services, Networks, and IT teams to ensure alignment with contractual SLAs and uptime expectations.
* Implement and continuously improve robust operational processes aligned with industry best practices and standards.
Team Leadership & Development
* Manage, mentor, and develop a high-performing infrastructure operations team, ensuring 24/7 coverage and continuous skills growth.
* Foster an inclusive, high-performance culture that supports innovation and personal development.
* Lead recruitment, performance reviews, and succession planning activities.
Infrastructure Management
* Oversee all preventative and corrective maintenance across multiple critical sites.
* Ensure all sites and services are efficiently maintained, with timely remediation of issues.
* Administer third-party service agreements (generators, UPS, batteries, etc.) ensuring service levels are met.
* Drive continuous improvement in infrastructure reliability, energy efficiency, and compliance.
Governance, Compliance & Security
* Develop, implement, and audit security programs including emergency response, crisis management, physical security, and incident handling.
* Ensure full compliance with local legislation, ISO standards, and health, safety, environmental regulations.
* Embed security, patch management, and access controls into daily operations.
* Maintain and evolve business continuity and disaster recovery plans for infrastructure operations.
Customer, Partner & Commercial Engagement
* Support business development by providing technical input on off-island hosting and managed network opportunities.
* Develop and maintain strong relationships with internal and external stakeholders, vendors, and government bodies.
* Represent the Data Centre function in cross-functional project teams to ensure seamless delivery of new services and initiatives.
Budget & Vendor Management
* Manage OPEX and CAPEX budgets effectively, ensuring efficient use of resources across suppliers, contracts, and internal teams.
* Conduct investment analysis and provide strategic recommendations for infrastructure improvements and partnerships.
Required Experience & Skills
* 15+ years’ experience in telecoms, IT infrastructure, and data centre M&E operations, design, and buildouts.
* Proven leadership experience managing multi-site critical infrastructure and high-availability environments.
* Strong knowledge of data centre electrical and mechanical systems, ITIL processes, and facilities management.
* Experience with ISO standards (27001, 9001, 45001, 14001), and Tier III design principles.
* Familiarity with BMS, firewalls, access systems, and energy-efficient technologies.
* Understanding of cooling, airflow, and sustainability in data centre environments.
* Working knowledge of local (Isle of Man/UK) regulatory and building compliance.
Essential Certifications
* Uptime Institute Accredited Operations Specialist
* Uptime Institute Accredited Tier Specialist
* EAL Certificate in Electrical Installation Compliance
* City & Guilds BS7671 – Latest Edition
* IOSH Managing Safely®
Desirable Certifications
* (ISC)² CISSP
* PRINCE2
* ISO 45001 Internal Auditor
* Site Reliability Engineering (SRE) qualifications
* Certified Data Centre Professional (CDCDP, CDCMP, CDCSP, CDCEP)
* MIET / IWFM Memberships
Please apply now for a informal chat!