Operations Centre Desk Controller/Administrator
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This range is provided by Ryan-Jayberg Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Key Role
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To coordinate the activities of a team of Service engineers involved in reactive and planned work within designated regions, remotely interrogate refrigeration systems, efficiently prioritize and schedule workload based on severity and parts availability.
Key Responsibilities
* Accessing remote monitoring systems to interrogate data and assess required actions.
* Ensuring efficient use of engineers to meet SLA and KPI targets.
* Compiling reports and completing client-specific documentation.
* Receiving service calls from clients.
* Updating the Service Management computer system.
* Allocating calls to Service engineers.
* Maintaining communication between clients and Service engineers.
* Recording service department activity and engineers’ movements.
* Coordinating part supply to engineers.
* Arranging ‘case clean’ and ‘return maintenance’ programmes.
* Complying with the Company’s Health & Safety, Environmental, and ISO processes and procedures.
* Promoting the Company’s image in a professional manner.
Job Types: Full-time, Permanent
Pay: £27,000.00-£29,000.00 per year
Benefits
* Company pension
Application Question(s)
* Why do you believe you are a good fit for this role? Please highlight any relevant skills, experiences, or personal qualities that make you a strong candidate.
Work Location: In person
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Accounting/Auditing and Finance
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