Overview
Are you passionate about technology and eager to embark on an exciting journey in IT support? Our client, an educational trust, is looking for a dedicated IT Support Apprentice to be part of their supportive and forward-thinking team. The role supports maintaining and enhancing IT infrastructure within a network of academies to deliver outstanding education.
You will work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team.
Responsibilities
* 1st Line IT Support: Assist staff and students at assigned academy sites with their IT needs.
* Helpdesk Support: Provide remote IT support to users, ensuring issues are logged and addressed promptly.
* Equipment Maintenance: Set up new machines, perform maintenance, and coordinate repairs for IT equipment.
* Issue Escalation: Escalate complex IT issues to appropriate colleagues.
* Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues.
* Audio-Visual Support: Assist with school audio-visual systems and support during school events.
* Project Roll-Out: Support IT project implementations across the Trust and partner schools.
* Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required.
* Policy Compliance: Implement systems and software in line with the Trust's IT policy and advise on Health and Safety matters related to IT.
* Additional Duties: Perform other duties as agreed with the Trusts IT Director.
Desired Skills, Qualities, and Experience
* Knowledge of PC hardware
* Familiarity with Windows operating systems
* Proficiency with the Windows Suite (Word, Excel, etc.)
* Strong communication skills
* Effective problem-solving abilities
* Flexibility and adaptability
* Good organizational skills
* Willingness to learn
* Ability to work well in a team
* A Grade 5/C in English and a Grade 4/C in Maths is preferred
Salary, Hours, and Benefits
* £15,400 per annum
* Monday to Friday, 37 hours per week
* Flexible working hours
* Childcare Account
* Cycle to Work scheme
* Employee Assistance Programme
* Eyecare Vouchers
* Free Flu Immunisation
* Gym Membership
* Free Parking
* Free Tea and Coffee
* Local Government Pension Scheme
Training and Eligibility
Embark on an exciting journey with our expert training team, gaining the skills, qualifications, and hands-on experience needed to excel in IT support.
Eligibility Criteria: You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
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