Operations Manager (GSF)
Amazon Operations - Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team.
Join the Operations team as City Manager for India Ultra Fast Fresh network. As City Manager, you will be responsible for direct people management, driving operational performance in a highly metric-driven environment. You will lead process improvement projects for the site and network, work closely with multiple stakeholders, and focus on enhancing key metrics like Quality, Speed, and Cost. A key responsibility will also be the development of your team members. Flexibility to work weekends and/or overnight shifts and to travel to intra-city sites for launching, setting up, and monitoring operations is required.
Key job responsibilities
* Develop staffing plans, schedules, and quality initiatives.
* Implement process change initiatives, including Change/Six Sigma projects, to meet and exceed business targets.
* Set clear requirements and expectations for FC site leaders.
* Measure performance, provide feedback, and hold FC site managers accountable for their performance and that of their FCs.
BASIC QUALIFICATIONS
* 3+ years of employee and performance management experience.
* Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
* Ability to work a flexible schedule, including weekends, nights, and holidays.
PREFERRED QUALIFICATIONS
* 1+ years of experience in performance metrics, process improvement, or lean techniques.
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