Corporate Actions Client Support Senior Analyst
Join to apply for the Corporate Actions Client Support Senior Analyst role at The Depository Trust & Clearing Corporation (DTCC)
Overview
The Corporate Actions Client Support Senior Analyst provides phone and web inquiry support to DTC clients for Asset Services products. The team partners with Operations teams and Agents to ensure timely resolutions and strengthen the relationship between DTC and its clients. Corporate Actions Client Support is the central point of contact for Asset Services escalations and manages the handling and tracking of escalations through completion for both clients and relationship managers.
Your Primary Responsibilities
* Executes on operational processes by following documented procedures and job aids; able to suggest improvements to processes and efficiency. Processes specialized workflows, resolves exceptions, and assists with complex inquiries.
* Takes ownership of workload, ensures deliverables are met in line with procedures, metrics, and benchmarks; adheres to critical timeframes and manages competing priorities.
* Builds knowledge of department controls and aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately.
* Maintains a steadfast focus on client service, including responding to inquiries timely and accurately and resolving issues promptly.
* Builds and maintains strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction.
Note: The Primary Responsibilities are not limited to the details above.
Qualifications
* Bachelor's degree preferred but not essential
Talents Needed For Success
* Collaborates well within and across teams.
* Communicates openly with team members and others.
* Works with the team to review deliverables and ensure quality and accuracy.
* Adheres to established rules and procedures when performing work.
We offer
* Salary range £25000-£27000 per annum with bonus
* Comprehensive health and life insurance and well-being benefits
* Pension
* Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
* DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)
EEO Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative, Analyst, and Customer Service
#J-18808-Ljbffr