Part-Time role (Saturday and Sunday) 7.5 Hours/ Week Main purpose of the job The post holder is part of a customer-facing team providing professional, high quality library services and support for the library's resources, learning spaces and facilities. Duties and responsibilities * Respond to customer enquiries online, through the live chat service (LibChat) and the enquiries management system (LibAnswers), and in person at the library help point or roving in the library, providing helpful and timely support and following documented procedures; * Provide assistance to library customers using services including membership, borrowing and accessing online library resources, referring more complex enquiries to senior site staff or other specialist colleagues as appropriate; * Assist with processes to support borrowing from all library collections including the Click & Collect service and items requested from the Wickford Store, or obtained through inter-library loan; * After training, provide first-line assistance with IT enquiries from library customers and refer unresolved and complex enquiries to our IT help and support service; * Assist with maintenance and troubleshooting support for technology in the library including self-service equipment, multi-functional devices for printing, scanning and copying, and laptop loans, escalating any issues that cannot be resolved; * Assist with management of the print collections,...