Iron Mountain's global colocation platform enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions in 19 locations powered by 100% renewable energy. What sets Iron Mountain Data Centers apart?
We are seeking a dynamic and highly motivated Quote to Cash Administrator to join our growing team. This is a pivotal role where you'll be instrumental in optimizing our global billing processes, driving efficiency, and fostering strong cross-functional partnerships. If you thrive in a fast-paced environment and are passionate about leveraging cutting-edge SaaS and CRM systems, we want to hear from you!
Your role in our mission
* Architect daily operations: You'll be the linchpin for the seamless administration and support of our global Apttus Billing Platform.
* Empower financial excellence: Collaborate closely with the Accounting team, orchestrating precise customer orders, managing contract renewals, and ensuring flawless invoicing for services.
* Drive order lifecycle: Champion the meticulous processing and review of all new customer orders, suborders, and critical contract renewals.
* Innovate and enhance: Actively contribute to ongoing system improvements, participating in enhancement requests and shaping the intake process for our platforms
* Foster collaboration: Build strong partnerships with our Salesforce team, leading initiatives for effective training programs and robust process documentation.
* Transform user experience: Dive into Level 1 support topics, analyzing trends to design and implement impactful strategies for targeted training and user adoption improvements.
Valued skills and experience
* Analytical prowess: Possess exceptional analytical and problem-solving skills, thriving on tackling complex business challenges and delivering robust end-to-end solutions.
* Precision & persistence: You are meticulously detail-oriented, a highly collaborative team player, and relentlessly persistent in overcoming obstacles or challenges.
* Communication mastery: Demonstrate a strong background in crafting and delivering compelling internal communications that inform and engage.
* System fluency: Exhibit a natural flair for leveraging IT systems to implement effective, practical solutions while meticulously maintaining data integrity.
* Reporting wizardry: Your reporting skills are exemplary; you wield Excel/Sheets with expert precision, proficient in pivots, databases, sorting, and advanced data manipulation.
* Quote to Cash acumen: several years of experience as a billing manager or handling order entry, with hands-on expertise in Salesforce and/or Apttus Quote to Cash platforms.
Discover what we offer
* Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
* Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging
* Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities
* Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
* Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
* Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
* Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
* Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
* Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come