Main area Neurosciences Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Mon to Fri) Job ref 190-9074-DIR-S
Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Hallamshire Hospital Town Sheffield Salary £24,937 - £26,598 pa/pro rata for part time staff Salary period Yearly Closing 16/11/2025 23:59 Interview date 25/11/2025
Parkinson's Nurses Secretary
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
Provide a comprehensive and efficient administrative support to the Directorates Specialist Nursing Team.
Act as a first point of contact for patients & service users, carers & relatives, other healthcare professionals and other, external bodies such as the DVLA and social care services (etc.)
Work flexibly to support other secretarial teams according to workload demands and priorities.
Engage in data quality assurance and validation to ensure that all waiting lists and databases are accurate and up-to-date.
Contribute to the composition and development of standard operating procedures (SOPs)
In collaboration with the Patients’ Booking Hub, book and manage appointments on the Trust’s EPR and accurately record cancellations and outcomes.
Work with the Service Co-ordinator to monitor and reduce cancellation and DNA rates.
Main duties of the job
Co-ordinating appointments and managing waiting lists.
Communicating directly with patients and service users in person, over the ‘phone and via e‑mail.
Provide support and resilience to MDT meetings.
Transcribe clinical audio dictations and ensure that this correspondence is appropriately incorporated into the patients’ medical record/EPR systems.
Provide absence cover for other secretarial and admin teams as required.
Manage the database for patients on blood monitoring regimes (role specific). This includes good database administration, data entry, ensuring patients are sent for routine blood tests are the correct time, communicating results to the specialist nurse teams, and escalating any deviances from or delays in these processes.
Work to ensure that out‑patient waiting time and activity targets are consistently achieved. This includes, but is not limited to, 18‑week RTTP and overdue review performance standards.
Take minutes of meetings as requested.
Communicate with internal and external departments and agencies regarding out‑patient appointments (for example, transport and interpreting services or nursing homes).
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent experience/ qualifications)
* Typing qualifications (e.g. RSA stage 2/OCR level 3 or above)
* I.T. qualifications (e.g. NVQ level 2 or above or EDCL)
* A level standard of education or equivalent
Experience
* Familiarity with out‑patient healthcare services.
* Experience using patient administration systems or similar databases
* Experience using Microsoft Office
* Demonstrable track record achieving deadlines and targets
* Experience communicating directly with service users/customers, carers & relatives, both face‑to‑face and over the phone
* Demonstrable track record working with targets
* Evidence of developing and maintaining effective working relationships with a variety of people and professionals
* An awareness of the challenges currently facing the NHS
* Experience working for the NHS.
* Experience working within Neurosciences or the Head & Neck Care Group.
* Audio typing and transcription experience
* Minute taking
* Awareness of STH Trust policies and procedures.
* Excellent written and verbal communication skills.
* Excellent interpersonal skills encompassing both teamwork and customer service.
* Ability to prioritise one’s own workload and that of others.
* Ability to work under pressure in a fast‑paced environment.
* An eye for detail whilst maintaining an active appreciation of the bigger picture
* Ability to solve problems and respond to issues as they arise.
* Excellent standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages.
* Flexible approach to work.
* A positive, polite and professional attitude to meet service needs.
* Working knowledge of confidentiality, related legislation and codes of practice.
* Ability to work on a computer monitor/VDU for extended periods of time.
* Highly developed organisational skills including the ability to multitask
* Knowledge of STH waiting list policies including out‑patient targets.
* An understanding of clinical governance, including risk assessments and incident investigation and resolution.
* Demonstrate leadership skills
* Familiarity with medical terminology.
Further Training
* Evidence of further job‑relevant education and training
* Attendance on relevant STH courses (e.g. managing attendance, capability, conduct and/or conducting appraisals).
* Customer care/service training.
Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here .
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e‑mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook
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