Aftersales Assistant
Part-time 6 months contract position available for an Aftersales Assistant. The candidate will be responsible for delivering exceptional After Sales service to ensure customer satisfaction and loyalty.
The successful candidate will serve as the primary point of contact for our boutiques and business partners across the UK, assisting in the daily management of all repairs from start to finish.
Main Responsibilities:
* Handling queries and complaints with a high level of service and communication via email/phone calls.
* Receiving and registering incoming watches/jewellery/accessories repairs from our boutiques and business partners.
* Managing stock conditioning.
* Inputting and distributing estimates from our in-house and Swiss workshops.
* Liaising with our workshops (in-house & Swiss factory) and proceeding with estimates.
* Invoicing – Following QC guidelines and closing repair orders.
* Packing and distribution of complete repairs to boutiques and business partners.
* Processing shipments to our Swiss subsidiary, following export procedures.
* Orders processing – straps and parts, placing PO's and internal requisitions.
* Salesforce enquiries.
Please note that ad hoc administrative tasks may include but are not limited to:
* Managing VIP/Priority clients.
* Chasing estimates.
* Updating clients on repair timescales/delays.
* Updating internal trackers.
* Maintaining a clear flow for stock control.
* Filing/Shredding/Archiving.
* Replenishment of packing supplies.
Requirements:
* Previous administration experience.
* Ability to work across multiple projects simultaneously with a high level of accuracy and attention to detail.
* Can-do, positive attitude.
* Excellent organisation, task and time management skills.
* Good communication and telephone manner.
* I.T. proficient (Microsoft Office, including Word, Excel and Outlook).
* Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent.
Our Offering:
* Competitive Salary.
* 10 Days Holiday (excluding bank holidays).
* Training provided throughout to empower your development.
* Pension scheme.
* Staff discount (after completing 1 year with the company).
* Cycle to work scheme.
* Season ticket loan.
* Private medical insurance.
* Staff recommendation scheme.
* Eye test.