Social Housing – Energy Efficiency & Decarbonisation | Temp-to-Perm
Are you a customer-focused Resident Liaison Officer looking to secure a long-term career in the fast-growing green energy sector? We are urgently seeking a dedicated RLO to join an flagship Social Housing Decarbonisation Fund (SHDF) scheme based out of Enfield.
This is a fantastic Temp-to-Perm opportunity with a leading property services contractor, offering immediate work, competitive pay options, and excellent long-term career stability.
THE OFFER
1. Pay Rate: £17.00 per hour (Direct PAYE) OR £22.57 per hour (Umbrella PAYE)
2. Contract: Temp-to-Perm (Transitioning to a permanent contract following a successful 12-13 week probationary period)
3. Working Hours: Monday – Friday, 08:00 am – 17:00 pm
4. Requirements: Must hold a full UK Driving Licence and have access to your own vehicle.
THE ROLE (SHDF Project Focus)
Works will include coordinating the installation of External Wall Insulation (EWI), Loft Insulation top-ups, smart home tech, and upgraded ventilation systems.
Key Responsibilities:
5. Pre-Start Engagement: Conduct home visits and condition surveys to introduce the green energy upgrades, explain the process, and identify any vulnerable resident needs.
6. Access Coordination: Work closely with the project scheduler and site manager to secure high access rates for specialist energy contractors, minimising project delays.
7. Customer Excellence: Deliver fantastic customer service by handling resident queries on the doorstep, managing expectations, and resolving complaints swiftly and professionally.
8. Data Tracking: Maintain accurate resident communication logs, tracker files, and satisfaction surveys utilising Microsoft Excel.
CANDIDATE REQUIREMENTS
9. Communication: Exceptional communication and interpersonal skills, with the ability to explain technical green energy installations in simple terms to residents.
10. IT Literacy: Well-versed in using Microsoft Excel for data entry and daily project tracking.
11. Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for travelling across the Enfield patch.
12. Attributes: Professional, enthusiastic, resilient, and passionate about delivering high-quality community service.