Job description
The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.
Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.
The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.
Main Responsibilities
1. Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
2. Deliver inspiring and motivational training that engages learners to achieve the desired impact
3. Evaluate the effectiveness of current training sessions suggesting any improvements.
4. Research and write engaging training content for both a virtual and classroom delivery.
5. Strong awareness of Safeguarding, Prevent and British values
6. Effectively communicate and positively promote organisational changes
7. Knowledge and a high level of competency with department and company technology
8. Be able to self-reflect and identify areas for personal development
9. Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
10. Exceptional Time Management, Organisational skills, and Attention to Detail
11. Provide exceptional customer service at all times
Qualifications & Experience
12. Previous experience working in a Customer Service environment.
13. Previous Experience in a Retail Travel sales
14. Previous experience of classroom/remote delivery
15. Previous delivery experience of Core Skills
Desirable but not essential
16. Level 3 + qualification in Education and Training
17. Level 3 assessment award
18. Level 4 Quality Assurance
Competencies
19. Excellent organisational and time management skills.
20. Strong initiative skills to drive business objectives forward.
21. Flexible to meet the needs of the business.
22. Attention to detail and high levels of accuracy.
23. Strong digital skills
24. Assertive/confident classroom management techniques
Team Work
25. Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
26. Ability to work effectively with people from diverse backgrounds.
Communication
27. Excellent verbal and written communication skills.
28. Ability to liaise with staff at all levels.
29. Effective motivational skills and the ability to remain positive and professional at all times.