IT Field Engineer (On-Site, York)
Location: York (100% on-site)
Rate: £26.00 per hour (£208 per day via umbrella company)
Contract Length: 6 months
Overview
We are seeking a skilled and customer-focused Field Engineer to support our client on a 6-month contract based in York. This role involves providing hands-on technical support across a range of hardware, software, and network environments, primarily on customer premises.
You will play a key role in ensuring IT systems operate efficiently, are maintained to high standards, and deliver a seamless experience for end users.
Key Responsibilities
* Act as a Field Engineer for designated clients, supporting technologies including kiosks and service desks
* Provide support across desktops, laptops, servers, AV systems, and network devices
* Install, configure, and maintain hardware, software, and network infrastructure
* Perform IMAC activities (installs, moves, adds, and changes)
* Carry out preventative maintenance and system upgrades
* Test and certify PCs, networks, servers, and approved applications
* Troubleshoot and resolve technical issues, including follow-ups and escalations
* Schedule service visits and complete all required documentation
* Maintain excellent customer relationships and ensure high satisfaction levels
* Meet SLA targets and deliver timely, effective support
* Represent the business professionally in all client interactions
Key Requirements
* High School Diploma or GED (or equivalent)
* Technical certification or Associate Degree (preferred)
* 1-2 years' experience in a similar IT support or field engineering role
* Strong knowledge of hardware, software, and networking fundamentals
* Excellent troubleshooting and problem-solving skills
* Strong communication and customer service skills
* Ability to work independently and manage workload effectively