Senior Visitor Experience Officer - High Wycombe Summary Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. We’re looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at Hughenden Manor This role supports the property in making sure everything runs smoothly in what is a complex and lively visitor business. This role will include weekend and bank holiday working. What it's like to work here The country home of Victorian Prime Minister Benjamin Disraeli. Hughenden Manor is situated a short distance from High Wycombe and local transport links are excellent. Perched on a hilltop, the country home delivers historic vistas of the surrounding woodland and valleys that come into their own. Its tree-filled pleasure gardens are a mosaic of colour, with the rich golds and reds of the beech trees contrasting to the lush evergreens. Click here for more information about this location The role will based at predominatly based at Hughenden Manor, with the occasional working at West Wycombe Park. What you'll be doing This role will be responsible for ensure a high standard of presentation and service at Hughenden, as well as managing the Visitor Welcome team. This role will sit on the leadership team working colloaboratively will collegues to ensure the smooth daily running of Hughenden Manor. You’ll work alongside colleagues in the Welcome team to make sure everyone who visits has everything they need to enjoy their day. You'll carry out duty management as needed, and will work weekends on a rota basis. Sometimes you may need to get stuck in and help wherever you’re needed, to keep the whole place running smoothly. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: Knowledge of audience engagement and inclusive programming in heritage or cultural settings Strong leadership and team co-ordination skills Ability to respond to operational challenges with agility and professionalism. Ability to effectively monitor budgets and track performance Deep understanding of health and safety, safeguarding, and compliance in public environments Additional criteria for all other applicants: experienced in devising and running activities to inspire and engage people skilled at communicating, and building good working relationships with people in your team and beyond used to working with and supervising volunteers The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.