Join one of the world’s top FinTech companies and work with us on our Aladdin platform, used by over 200 of the top global corporations. Our global team is close-knit and shares a common goal of providing the very best possible level of support to our business partners and customers. We embrace diversity and offer Flexible Time Off, collaborative working spaces, and other benefits. We have a wide and multifaceted stack and skillset, and we’re particularly interested in meeting individuals with skills in Strong Leadership, Data-driven Analysis, Linux, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure, Amazon AWS, and Google. We are looking for someone with a strong background in supporting mission-critical applications, a track record in outstanding service delivery across infrastructure, and problem-solving. Team Overview: Platform Client Engagement (PCE) is part of the Platform Product Office within BlackRock’s Aladdin Engineering organization. Our team supports over 200 external organizations that use Aladdin offerings. PCE plays a crucial role liaising between our Aladdin business and the Aladdin platform, providing technical support for Aladdin clients, leading the technical implementation of Aladdin at new clients, and providing business development support and management of projects for client technology requirements. Job Purpose / Responsibilities: The candidate will work in the PCE Aladdin Client Connectivity team, developing strong working relationships with a myriad of Internal and External teams to deliver tactical and strategic connectivity solutions and support for our client base accessing the Aladdin products. • Coordinate the technical last mile implementations and/or changes for new and existing Aladdin clients • Coordinate maintenance and support of client connectivity • Participate in strategic connectivity engineering design discussions • Participate in ongoing documentation creation and maintenance • Additional technical work in support of the Aladdin business Qualifications: A successful candidate is expected to possess and demonstrate the following: Essential Skills • An understanding of networking concepts • Experience coordinating the implementation of enterprise networking technologies • Technical troubleshooting of desktop technologies and basic TCP/IP networking • Strong technical writing skills or previous documentation experience • Good interpersonal and communication skills • Self-motivated, driven, and able to work in a team environment • Ability to resolve conflicting high-priority requirements • Results-oriented professional committed to personally driving objectives to completion • 2 years of experience in a technical support engineer, desktop support engineer, IT help desk, or similar role Desirable Skills • Scripting or basic development language skills to automate common tasks • Degree in Information Technology or Computer Science Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.