Customer Service Administrator * Middlesbrough * Monday to Friday, 8am – 4.30pm * 36.5 hours per week * £12.21 per hour * Permanent position (following a probationary period via agency) A proactive and detail-oriented Customer Service Administrator is required join a leading Teesside manufacturing company. Working with a skilled, knowledgeable and supportive team, you will be a key point of contact for customers, playing a crucial role in coordinating orders and ensuring a smooth delivery process. Key Responsibilities: * Manage customer enquiries (mainly over email, but some queries come in over the phone) and requirements with a focus on delivering excellent service. * Process and track orders * Coordinate with other departments across the plant to schedule and confirm deliveries. * Maintain clear and consistent communication with both customers and internal teams. Skills and Experience: * While prior customer service experience with an engineering, manufacturing or distribution company would be great, it is not essential. * The company are committed to developing their employees and will provide comprehensive, ongoing training on operating systems and procedures. * You’ll be eager to learn, possess a strong work ethic, and be ready to take on a new challenge. For more details, please apply with your CV or contact John at Pin Point Recruitment