General Description and Purpose
Aqua Mundus is a leading wastewater engineering company providing specialist services to the hospitality and leisure industries throughout the UK.
Due to recent growth, we are looking for a full-time Service Coordinator to join our friendly service team at our new offices in Bidford-on-Avon.
In this role, you'll be an essential part of our operations—liaising with customers, suppliers, and field-based engineers via email and telephone, while providing vital support to the Service Coordinator in the day-to-day running of the business.
Key Responsibilities
* Handle daily enquiries from customers and engineers via phone and email
* Schedule and confirm planned visits with clients
* Coordinate remedial jobs with engineers
* Monitor, acknowledge, and reschedule revisit works as required
* Update the internal job management system with accurate notes
* Maintain client portals with ETA and job information
* Manage inbound service calls and email requests efficiently
About You
To be successful in this role, you'll have:
* Strong administrative and organisational skills
* Excellent time management and attention to detail
* Good geographical knowledge of the UK
* Proficiency with Microsoft Office applications
* Previous experience as a Service Coordinator (or similar) in a fast-paced office environment
* A full UK driving licence
What's on Offer
* Full-time, Monday to Friday office hours
* Free on-site parking
* 20 days' holiday plus bank holidays
* The opportunity to join a growing company with a supportive and collaborative team environment
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
* Company pension
* On-site parking
Application question(s):
* Do you have a valid driving license?
Experience:
* Customer service: 1 year (required)
Work Location: In person