Job Description
Systems and Customer Service Trainer - 9 Month Fixed Term ContractLocation: Midlands based with national travel and stay over as requiredHours: Full-time, 40 hours/weekSalary : £45K (Pro Rata)Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams.In this role, you'll design and deliver training across key business systems, policies, and customer service standards.
You'll be instrumental in onboarding new starters, upskilling existing staff, and helping drive a 'best-in-class' culture across teams.Systems and Customer Service Trainer Responsibilities:Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teamsDevelop and maintain user guides, training materials, and support documents to reflect current systems and processesDeliver training policies, procedures, and customer service standards-including complaints and call handling best practicesSupport new contract mobilisations with tailored system and service trainingIdentify training needs and gaps; adapt training programmes accordinglyEngage with stakeholders through client meetings, workshops, and toolbox talksMaintain up-to-date training records in line with HR and compliance standardsSystems and Customer Service Trainer Ideal Candidate:Strong understanding of systems and internal processesExperience delivering training both one-to-one and in group settingsSkilled communicator and confident presenter, able to train staff at all levelsPassion for learning and development, with a focus on continuous improvementSelf-starter with excellent organisational skills and attention to detailComfortable working independently and as part of a collaborative teamFlexible and adaptable with the ability to travel as required across the UKWhy This Role?This is more than just a training job. You'll be shaping the quality of service delivery, improving operational efficiency, and empowering staff with the tools and knowledge they need to thrive. Join a forward-thinking team that values curiosity, collaboration, and customer excellence.ApplicationsIf you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.Howells are an Equal Opportunities employer.
All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.TPBN1_UKTJ