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This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Cambridge.
MFK Recruitment has successfully recruited 42 IT Professionals for this company in the past 5 years, with 31 still with the company!
They are a highly ambitious company, eager to have individuals join their team who are keen to progress and succeed. (Most of our candidates have advanced quickly!)
Role overview:
We’re seeking a Senior IT Support Engineer capable of engaging with local management and visiting clients’ sites. Expect about 1 day/week on client sites, 2 days/week on desk escalations, and 2 days/week on projects, with variations based on demand. The role requires a team player who can handle a dynamic workload.
Job Purpose:
To provide expert technical support for daily client issues and project delivery. Focus areas include resolving complex problems, system integration, and process improvements to meet client needs and enhance performance.
* Serve as escalation point for Level 1 & 2 engineers’ technical queries.
* Deliver project work as assigned by the Head of Project Management.
* Coordinate as a team and communicate effectively during high-risk outages or security incidents.
* While regular call answering isn't expected, you may be placed in the 3rd tier phone queue during busy times.
* Proactive tasks include Firmware Upgrades, Process Development, Infrastructure Checks, and Project Delivery.
* Collaborate with other engineers to improve and innovate services.
* Potentially participate in a Change Advisory Board, managing change and risk on the service desk.
* Regular visits to client sites around Cambridge are required.
Qualifications & Experience:
* MSP experience or support in a customer-focused environment.
* Strong verbal and written communication skills.
* Active Directory and GPO management.
* Exchange administration experience.
* Proficiency with Microsoft technologies.
* Knowledge of networking concepts: TCP/IP, VLANs, firewalls, wireless configs.
* Over 5 years in a technical helpdesk role.
* Firewall experience: Fortigate, Cisco, SonicWall, Watchguard.
* Backup solutions: Azure, Veeam.
* Virtualisation: Hyper-V, VMware, AVD, RDS.
* Deep understanding of O365 and MFA.
* Ability to resolve complex networking queries.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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Other related roles:
* IT Support Intern (12 months) - Starting Summer 2025
Locations and posting dates vary, with recent posts in Cambridge, St Ives, and nearby areas.
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