IT Systems Support Engineer Location: Swindon (onsite) Department: IT Reports to: Data and IT Manager Role Overview We are looking for an IT Systems Support Engineer to join our growing IT/Software development department at BG Automotive. This role will be responsible for supporting and maintaining the company’s IT infrastructure, end-user devices, and business-critical systems. You will provide hands-on support across hardware, networking, and software, while also taking ownership of resolving issues with our ERP, WMS, and internally developed applications (Python, SQL, C#, Frontend). Key Responsibilities * End-User & Hardware Support: Provide 1st/2nd line support for PCs, laptops, printers, scanners, and peripherals. Diagnose and repair hardware faults. * Systems Support: Monitor and troubleshoot outages and errors on core systems, including ERP and WMS. Act as the first point of escalation for system downtime. * Application Support: Act as first-line support for internally developed software applications. Test, replicate, and triage reported issues before escalating to the development team. * Networking & Infrastructure: Perform basic network troubleshooting (switches, Wi-Fi, VPN, TCP/IP). Support Active Directory user account management. * Operational Support: Onboard/offboard staff, maintain IT asset inventory, and support IT projects (system upgrades, migrations). * Incident Management: Respond to and resolve business-critical incidents quickly, escalating complex issues as required. Essential Skills & Experience * Previous experience in an IT Support Engineer, Systems Support, or similar role. * Strong knowledge of Windows desktop environments and Active Directory. * Hands-on experience with PCs, peripherals, and printers. * Understanding of basic networking (LAN/WAN, TCP/IP, DNS, DHCP, VPN). * Experience supporting ERP, WMS, or other line-of-business applications. * Excellent troubleshooting and communication skills. Desirable Skills * Exposure to SQL databases and basic query writing. * Familiarity with programming concepts (Python, C#, Frontend). * Familiarity with Microsoft 365 administration. * Experience in a warehouse distribution environment. What We Offer * Opportunity to work with modern IT and data technologies (Azure, Power BI, automation). * Hands-on involvement in business-critical systems and internally developed software, with room to expand into infrastructure or development projects. * Collaborative environment with a clear roadmap to modernise IT systems