Business Support Administrator
Cleckheaton, BD19 3RR
Salary: A£28,000 per annum
Monday to Friday, 9.00am to 5.00pm
Holidays: 25 days + bank hols
Benefits:
1. Pension Scheme: Salary sacrifice pension scheme 3% employee and 5% employer contribution
2. Death in Service
3. EAP
Howarths is extremely excited to be recruiting a highly organised and proactive Business Support Administrator to join our team. Building and maintaining a solid business support team is paramount to the business success and will enable us to continue to deliver excellent quality of service to our growing client base of SMEs.
The role will be varied and empowering as you will provide crucial support to the business from reception duties, diary management to supporting the accounts department with credit control.
Howarths is an award-winning 2nd generation family business with an exciting opportunity for a customer service enthusiast to join the team. We are a team of specialist Employment Law, HR and Health & Safety advisors that work with hundreds of SMEs throughout England. We love what we do and we genuinely want to add value to our clients. We place significance on values such as Graft, Together, Heart and Grit.
These core principles run right through our business and as a result, in all our dealings with clients and colleagues. We encourage individuality and personality and channel this into creating a standout experience for our clients. We set ourselves very high standards to ensure warmth, friendliness and understanding. We judge ourselves on how well we all contribute to this experience for the client.
We are an ambitious company, and our vision is to grow year on year, however we want to do this in the right way and maintain our family values. Building a great reputation is paramount and something that has been key to our business strategy from day one.
As an employer, we value the benefits of a good work-life balance and promote a positive working environment. We genuinely care about each member of our team and their contribution to the business and our clients. Equally, we have made a commitment to our community and set up our own charity The Howarth Foundation, supporting people who have recently been homeless in Leeds and Kirklees to take the next step back into employment.
We are extremely excited to expand the team. If you want to be part of an ambitious, values-led business, get in touch.
The Role:
Key responsibilities of the role include, but are not limited to:
1. Operate the company switchboard and direct incoming calls effectively and efficiently with warmth and professionalism.
2. Provide assistance and support with general office duties and housekeeping.
3. Meeting and greeting visitors and arranging meeting rooms.
4. Assist with company event preparation with the wider team.
5. Full responsibility for maintaining client database/CRM system.
6. Provide excellent consistent client experience every time.
7. Support with creating a positive, supportive culture within the Howarths team.
8. Provide support to the accounts team in relation to debt collection, including telephone calls to clients to chase payment.
The candidate:
The successful candidate for the position of Administrator will possess the following qualifications, experience, and qualities:
1. Excellent communication skills both written and verbal with keen attention to detail.
2. Strong ability to build and maintain client relationships.
3. Excellent time management/organisational skills.
4. Good team player and independent worker.
5. Demonstrates a high degree of confidentiality in interpersonal interaction.
6. Must exhibit a commitment to continuous personal learning.
7. Desire to work within an ambitious team and provide clients with an excellent service.
8. Passionate about delivering a quality service.
9. Previous switchboard, CRM, and database experience desired.
If you have the skills, like the sound of #TeamHowarths and want to be part of our journey, we'd love to hear from you! We look forward to receiving your CV.
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