Job Description:
Application Support Developer
Salary: From £46,300 plus benefits
Contract type: Permanent
Shift pattern: Full-time – 37.5 hours per week
Location : Brighton office based BN1 4FY / Hybrid working
We make health happen
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
The purpose of the Application Support Developer is to ensure an exceptional customer experience for Bupa Global’s IT system users by swiftly and effectively responding to and resolving IT Incidents, Events, Requests and queries. You will also be expected to develop code, according to project / business requirements, and/or ensure that our third parties do.
The role holder will be the technical expert supporting the rest of the I.T. Team. This includes investigating and resolving complex, challenging and urgent IT issues and opportunities; along with ensuring other developers are writing code according to the business need
How you’ll help us make health happen:
1. Responsible for being the technical authority within your domains and keeping your own skills current.
2. Help train colleagues on technologies, where there is a lack of knowledge.
3. Help design solutions and, together with third parties, ensure all code is built securely, performant, and to specification.
4. Resolve IT Incidents and Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.
5. Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service.
6. Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes.
7. Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions.
8. Recommend opportunities to IT management to improve the overall IT strategy and value of IT to Bupa Global
9. On-boarding assigned new IT systems into the Production Services function, acting as the interface with Projects and Vendors and, where appropriate, being embedded in major change projects and programmes; ensuring delivered services are supportable (appropriate monitoring & alerting, tooling, reliability).
10. Take part in implementation and change control activities.
11. Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
12. Act as a single Bupa Global IT function, supporting systems and colleagues across the Market Unit.
13. Work in partnership with in-sourced and outsourced IT service providers, including Global IS&T and overseas based IT support managed service functions
Key Skills / Qualifications Needed For This Role
14. Experience working in an IT application support function
15. Experience of mentoring peers and more junior staff.
16. Expert in database technologies such as PL/SQL and/or T-SQL
17. Experience of working in a matrix managed environment, with mixed teams including
18. Knowledge and experience of a broad range of technologies.
19. Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
20. Experience of working in a matrix managed environment, with mixed teams including contractors and outsourced vendors
21. Experience working with REST API, Apigee, GCP, Java, JSON, SQL, React, Typescript
22. Desirable experience with Postman, Kafka, Kubernetes, PostgreSQL, MongoDB, Node.js, JavaScript, ChromeDevTools, Azure/AWS, JWT, Azure DevOps/GitHub, Redis, Cassandra
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
23. 25 days holiday, increasing through length of service, with option to buy or sell
24. Bupa health insurance as a benefit in kind
25. An enhanced pension plan and life insurance
26. Onsite gyms or local discounts where no onsite gym available
27. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.