Job Title: Customer Service Agent
Location: Cobalt Business Park, Newcastle
Type: Permanent, Full-time
Shifts: 6 week rotational shift pattern, Mon - Fri 8am-8pm, Sat-Sun 9am-6pm
At DXC, we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers calling us with enquiries and requests about their loan accounts.
We are looking for colleagues to join our team of Customer Service Advisors, putting our customers at the heart of everything we do every day. Is that you?
* Do you have a passion for helping make things simple and easy for customers?
* Do you enjoy getting your teeth into supporting more complex requests that may need teamwork with colleagues from other areas?
* Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?
Then this is a role you will be interested in.
What are we looking for in our Customer Service Advisors?
* Sociable, helpful, and eager to provide excellent customer service.
* Able to work in a fast-paced environment, ensuring defined processes are followed.
* A good eye for detail, ensuring customer records are kept up to date and accurate.
* Keen to take responsibility for managing customer information in line with GDPR.
* Experience of working with computer systems.
* A Team Player who enjoys collaborating with teammates to deliver outstanding customer service and identify continuous improvement ideas.
* Achieve core Key Performance Indicators.
Work Environment
The role is office-based within Newcastle, Cobalt Business Park, with easy accessible bus and train links. Our working hours are between 8am and 8pm, Monday to Sunday – we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared amongst all colleagues.
What can we offer you?
* Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
* Mental health first aider support.
* Plus, a lot more on offer.
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