Job Title: Data Entry & Helpline Operator
Location: Chestserfield | Shift-based role (07:00–15:00 / 15:00–23:00)
About the Role
We are seeking detail-oriented and motivated individuals to join our Data Entry & Helpline team. In this role, you’ll support the smooth running of survey operations by coding and inputting large volumes of data, as well as handling incoming calls on our survey helpline. This is a great opportunity for someone with strong attention to detail, excellent communication skills, and the ability to balance speed with accuracy in a fast-paced environment. Full training will be provided.
Key Responsibilities
* Input and verify large volumes of survey data and written comments using specialized software.
* Handle incoming calls from the public, healthcare staff, charity organizations, and other stakeholders via the survey helpline.
* Provide advice, complete surveys over the phone, and record information accurately.
* Assist with proofreading and quality checks to ensure accuracy.
* Carry out ad hoc duties to support the wider team.
What We’re Looking For
* Self-motivated, methodical, and able to work independently as well as part of a team.
* Strong attention to detail with the ability to maintain accuracy under pressure.
* Confident telephone manner with clear communication skills; prior customer service experience is an advantage.
* Adaptability and willingness to support colleagues as needed.
* Must achieve an 80% pass rate in provided MRC Training (mandatory).
Working Hours
* Shift-based schedule: 07:00–15:00 or 15:00–23:00.
* Flexibility is required to cover operational needs.