Job Details
Deskside Technician
Job Description: The Senior IT Field Service manages and/or coordinates operational ICT activities (locally for medium to large sites, or remotely for small sites), and provides training and guidance to end-users for optimal use of ICT, covering applications, workplace, and infrastructure services. He/she ensures that IT solutions within the scope of the role are compliant with relevant corporate, security, and architecture requirements, and that deviations are dealt with promptly according to the defined processes.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Key Responsibilities
1. Collaborate with the local contact person to resolve issues if there is no Field Support Engineer on site;
2. Engage with the Digital Partner and Business Management organization to secure support from Site Management for appointments and resource availability of local resources or business contacts;
3. Investigate opportunities to improve the effectiveness and efficiency of the ICT office environment and local business applications for end-users;
4. Manage vendor relationships;
5. Handle ICT Service Exceptions, ICT Communication, and ICT Service and Process Management.
Job Requirements
Requirements
1. Education: Senior Secondary Vocational Education in IT or equivalent;
2. Operational ICT procedures and processes regarding the delivery of contracted services;
3. ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services;
4. Familiarity with System Management tools like Remedy or ServiceNow for ticket handling, and other tools such as Portal, Vendor databases, and reporting tools;
5. Team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity);
6. Approximately 3 years of experience in the domain.
The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What we offer:
* Special referral bonuses for recommending friends;
* Training opportunities via Stefanini LinkedIn Learning, including IT and soft skills training provided by our specialists;
* Opportunities for professional development in a stable multinational environment;
* Exposure to an international, multicultural team across Europe.
What's next:
Diversity & Inclusion: Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We encourage you to be yourself!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, including IT outsourcing, application development, and IT staffing. We operate in 41 countries through 70 offices, serving industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. We offer career opportunities globally for professionals eager to work in a vibrant, team-oriented environment. If you are customer-centric with a 'get it done' attitude, we invite you to explore your future with us. Learn more about us and join our community on our official channels.
Note: Be aware of scams targeting job seekers using our company's name. Legitimate offers will come through official channels. We will never ask for payment or personal information during the recruitment process. Stay vigilant and verify any suspicious communications.
#J-18808-Ljbffr