Job Title: Import Operator Location: Gateshead (Hybrid after probation) Salary: £26,000 - £35,000 (DOE) Benefits: 33 days holiday (including bank holidays), hybrid working (44 days per year), professional growth opportunities, supportive team culture Working Hours: Full-time - Monday-Friday | 9am-5pm Job Description: We are seeking a full-time Import Operator to join our busy import department. The successful candidate will: * Be responsible for coordinating and managing the full cycle of import shipments, ensuring smooth delivery of goods, customs compliance, and excellent customer service. * This role requires strong organisational skills, knowledge of import processes, and the ability to work in a fast-paced logistics environment. As an Import Operator, you will: * Coordinate and manage all import shipments from booking to final delivery * Liaise with overseas agents, shipping lines, airlines, and hauliers * Prepare and process import documentation (invoices, packing lists, bills of lading, airway bills, etc.) * Ensure customs compliance and handle clearance requirements (ASM Sequoia system experience beneficial) * Track and monitor shipments, updating clients proactively * Manage freight charges, duties, and invoicing accurately * Work closely with internal teams to ensure a smooth flow of information Skills & Experience: * Experience in freight forwarding, specifically import operations (air, sea, or road) * Strong knowledge of customs procedures and Incoterms * Excellent communication and attention to detail * Proficiency in MS Office and freight management systems Why Should You Apply? This Import Operator opportunity offers stability, flexibility, and the chance to join a supportive, professional, and forward-thinking logistics business. The Company: Join a respected and growing logistics business with a friendly, people-first culture and a strong reputation in global supply chain management. The company is known for its collaborative approach, flexibility, and commitment to helping staff grow and develop in a supportive environment