Job Title: Crisis Intervention Officer (Advanced Practitioner)
Contract: 6 9 months
Location: Hybrid (Office base: Dunstable travel across Central Bedfordshire required)
About the Role
As a key member of the Crisis Intervention Team, you will support single individuals experiencing or at risk of homelessness. You will manage a diverse and complex caseload, delivering expert advice and support in line with statutory homelessness legislation. Alongside your casework, you ll contribute to the team s development and effectiveness through delegated responsibilities that support the Team Leader and Senior Officer.
Key Responsibilities
* Manage a personal caseload of complex homelessness cases, working in accordance with the Homelessness Reduction Act 2017, Housing Act 1996 (Part 7 as amended), Equality Act 2010, and related legislation.
* Provide high-quality housing advice to vulnerable individuals, with a focus on early intervention and prevention strategies.
* Offer coaching and mentoring to colleagues, helping to build skills and confidence through case discussions and regular feedback.
* Assist with case reviews to promote consistent and legally sound decision-making.
* Cover senior duty responsibilities as required, ensuring continuity of service delivery.
* Share best practice and specialist knowledge to drive service improvement and professional development.
* Serve as an escalation point for complex enquiries in the absence of senior staff.
* Participate in an enhanced out-of-hours rota to support emergency homelessness services.
* Travel within Central Bedfordshire as needed access to your own vehicle is essential.
What We re Looking For
We re seeking a proactive and knowledgeable housing professional with:
* A strong grasp of homelessness legislation and related legal and policy frameworks (including safeguarding, landlord/tenant law, the Care Act, Children s Act, and welfare benefits).
* Excellent leadership and communication abilities, with the confidence to support and guide colleagues informally.
* Strong analytical and problem-solving skills.
* The ability to balance a demanding workload with the needs of the wider team.
* A collaborative, reflective, and development-focused approach.
* A commitment to delivering outstanding customer service and driving continuous improvement.
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