Operations Manager - Facilities & Security | St Helens (covering North West, North East & Scotland) | Working hours: Full time, 40 hours per week, dependent on operational requirements (TOIL provided where applicable) | From £35,000 per year (salary reviewed based on experience)
Are you an experienced Operations Manager with a background in security and/or cleaning services, looking to step into a role where you can lead teams, support multiple sites, and play a key part in a growing organisation?
Our client, a rapidly expanding provider of cleaning, security and support services, delivering high-quality solutions to high-profile, market-leading customers. With significant investment in people and technology, they offer a fast-paced, collaborative and customer-focused environment where excellence is the standard.
What will your role look like?
You will oversee a portfolio of sites across the North West, North East and Scotland, ensuring high operational standards, strong client relationships, and the consistent delivery of both security and cleaning services. This is a fast-paced role, ideal for someone who thrives under pressure and enjoys driving performance.
Your responsibilities will include:
Managing Security Officers and Cleaning Operatives across multiple sites
Conducting client SLA meetings and monthly reviews
Completing site visits, audits, inspections and welfare checks
Using Timegate for staff rostering and the Coordinate system for reports and staff reviews
Travelling regularly to sites while working from home for administrative tasks
Preparing and issuing Assignment Instructions and ensuring H&S compliance
Delivering on-site training, coaching and performance assessments
Recruiting staff in line with company policy
Handling misconduct, investigations and disciplinary procedures
Supporting incident investigations and completing reports
Ensuring quality assurance standards are met and exceeded
Promoting the brand and supporting business growth initiatives
Keeping up to date with industry legislation and completing regular training
Are you the right person for the job?
You'll be a confident, organised and people-focused manager with strong operational experience and the ability to lead diverse teams effectively. You should have:
Proven experience in an operations management role within a relevant industry
A valid frontline SIA Licence
CCTV licence is a bonus
Full UK Driving Licence
Must be able to attend St Helens once a week
Experience within the cleaning industry, with knowledge of cleaning products and machinery
Ideally, BICS training (preferred but not essential)
Flexibility to work across multiple locations and varying schedules
Strong leadership and communication skills
Ability to analyse performance and manage KPIs
Excellent organisation and attention to detail
A strategic mindset with strong problem-solving ability
Eligibility to work in the UK and ability to provide 5 years' employment history for BS7858 screening
What's in it for you?
From £35,000 per year (salary reviewed based on experience)
Company car and fuel card or car allowance
Company laptop and mobile phone
Free on-site parking
Supportive and growing business with opportunities for development
Wellbeing programme (Health Assured)
20 days holiday + Bank Holidays (after 5 years, gain one extra day)
Inclusive working environment — the client is an equal opportunities employer
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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