Overview
Medical Secretary, Band 3 (22.5 hours a week)
The Diabetes & Endocrinology team are looking to welcome a Medical Secretary who will provide an efficient, confidential and professional secretarial service to the medical staff and their supporting team. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The Medical Secretary will be expected to work as part of the Diabetes & Endocrinology team but also support the secretarial team as needed.
Hours: 22.5 per week. Working pattern to include Fridays.
Responsibilities
* Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.
* Providing cover for colleagues in their absence to maintain service levels.
* Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.
* Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity.
* Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients etc.
* Managing the pathway for patients referred in ensuring they are monitored to minimise/avoid breach.
* Carrying out regular review and administrative validation of the clinician's return outpatient wait list.
* Supporting the achievement of Trust performance by ensuring administrative standards are met e.g. typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.
* Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8 week annual/study leave policy.
Qualifications
Essential
* Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
* RSA Level three/Speed typing qualification or demonstrable experience (min 60 wpm)
* NVQ level three in administration or equivalent experience. Appropriate experience in a hospital or office environment
Experience
* Experience of working as a secretary
* Appropriate experience in a hospital administrative role or office environment
Knowledge, Skills & Abilities
* Able to prioritise own workload and that of others as appropriate
* Good command and understanding of English, punctuation and grammar
* Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety
* Proven organisational skills
* Ability to concentrate where work pattern is unpredictable and there are frequent interruptions
Desirable
* Knowledge and awareness of health and safety issues, risk management, and data protection act
Personal Attributes
* Enthusiastic and self-aware
* Creative and Flexible
* Resilient under pressure
* Team focused
* Reliable, Adaptable and Dependable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Gloucestershire Hospitals NHS Foundation Trust
Cheltenham General Hospital
Sandford Road
Cheltenham
GL53 7AN
#J-18808-Ljbffr