It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Role Overview
* Serve as the primary owner of End User Services (EUS) delivery across EMEA sites.
* Lead a team of desktop support specialists across multiple locations, ensuring reliable and high-quality IT service delivery.
* Act as the regional escalation point for complex technical issues and provide dedicated support to senior executives.
* Drive adherence to ITIL-based practices—including incident, change, problem, and asset management—while championing automation and continuous improvement.
* Collaborate with global IT teams to deploy and optimize enterprise tools such as Intune, Microsoft 365, SCCM, NinjaOne, Autopilot, and Azure AD.
* Monitor and enforce KPIs and SLAs to evaluate service performance and identify areas for improvement.
People Leadership & Development
* Develop, mentor, and manage a geographically distributed team, fostering a culture of accountability, learning, and service excellence.
* Align regional objectives with global IT strategies while adapting to local operational and cultural requirements.
* Support performance management, workforce planning, and career development for direct reports.
Cross-functional Collaboration
* Build strong partnerships with stakeholders across engineering, manufacturing, and site leadership.
* Work closely with global EUS leaders to roll out regional implementations of global initiatives.
* Champion digital transformation efforts, promote self-service adoption, and drive cybersecurity awareness across regional sites.
Operational & Project Management
* Lead and contribute to regional and global IT projects impacting end user services.
* Support budget planning, asset lifecycle management, and vendor coordination.
* Maintain and enhance knowledge repositories, encouraging best-practice sharing across sites.
Required Qualifications
* 7+ years of IT experience with a strong background in end user services and desktop support.
* 3+ years managing IT teams in a regional or multi-site setting, ideally within EMEA.
* Expertise in Microsoft enterprise platforms and tools, including Intune, SCCM, Azure AD, Office 365, Windows OS, PowerShell, and GPO management.
* Proven experience providing executive-level IT support and resolving critical issues.
* Hands-on experience with ITSM platforms (e.g., ServiceNow) and ITIL-aligned processes.
* Strong track record of leading IT operations in dynamic, technically diverse environments.
* Fluent in English; additional regional languages are advantageous.
Preferred Attributes
* ITIL v4 Foundation (or equivalent ITIL certification; v3 accepted).
* Bachelor's degree in Computer Science, Information Technology, or related discipline.
* Experience supporting IT in manufacturing or R&D environments.
* Ability to balance strategic leadership with hands-on execution.
* Operational agility with a strong focus on customer success and continuous improvement.
* Skilled at working effectively across cultures, geographies, and functions.
Additional Information
* Occasional travel across EMEA sites may be required (less than 10%).
* Flexibility to work outside of standard business hours when operationally necessary.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.