Overview
Delight Supported Living Ltd is a Care Agency and Domiciliary Care provider operating within the Health & Social Care sector. Our services span across both Scotland and England, with offices in Galston, Kirkintilloch, Irvine, Musselburgh, Paisley, Essex, and Lancaster. Our mission is to provide exceptional care and support to individuals in their own homes, promoting independence and enhancing quality of life.
Purpose of the Role
The Administration Manager will oversee and coordinate all administrative, finance support, credit control, and staff administration functions across Delight Supported Living’s England and Scotland branches. The postholder will ensure that administrative systems and processes are efficient, compliant, and aligned with the organisation’s operational and strategic goals.
They will manage the central admin team, providing leadership, guidance, and support to ensure smooth day-to-day operations across both regions.
Responsibilities
* 1. Administration & Office Management
* Lead and manage the administration function across both branches to ensure high-quality support is provided to operational teams.
* Develop, implement, and monitor effective office systems, processes, and procedures.
* Ensure accurate and timely reporting, filing, and record-keeping in line with company standards and regulatory requirements.
* Oversee and support scheduling, correspondence, and central office services.
* 2. Finance & Credit Control
* Support the finance function by overseeing invoicing, credit control, and reconciliation processes.
* Monitor outstanding debts and ensure effective credit control processes are maintained.
* Liaise with finance colleagues to ensure administrative accuracy in payroll, invoicing, and expenses.
* Ensure financial administration complies with company policies and audit requirements.
* 3. Staff Administration & HR Support
* Oversee staff records, contracts, absence management, and HR administration in collaboration with HR.
* Ensure safer recruitment checks, right-to-work compliance, and employee documentation are accurately recorded.
* Provide administrative support for staff onboarding, training, and development programmes.
* Maintain confidentiality and GDPR compliance in all staff-related matters.
* Line manage and supervise administration staff, setting clear objectives and supporting professional development.
* Monitor workload distribution to ensure efficiency across both branches.
* Foster a positive and collaborative working culture within the admin team.
* Act as the first point of escalation for administration and finance-related queries.
* 5. Compliance & Governance
* Ensure all admin processes comply with organisational policies, CQC (England) and Care Inspectorate (Scotland) standards, and legal requirements.
* Support senior management with preparation of reports, audits, and inspections.
* Oversee GDPR compliance in record-keeping and information management.
* 6. Communication & Coordination
* Provide effective communication between admin, operations, HR, and finance teams.
* Liaise with external stakeholders, suppliers, and regulatory bodies as required.
* Ensure consistent administration support across both England and Scotland branches.
Salary: up to £34,000, depending on experience.
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