Job Description for Travelex Team Leader
Join our social network and become part of Travelex, a leading provider of foreign exchange services. This role offers a dynamic working environment at the airport, with a focus on delivering exceptional customer service and leading a team.
Working Pattern
Between 4.30am and 11pm, with shift patterns of 5 on, 3 off.
Benefits
* Free onsite parking during shifts
* 25 days of holiday plus bank holidays, with options to buy up to 5 additional days
* Employee discount platform with Everyday Rewards by Bravo
* Employee Assistance Program
* Life & Dental Insurance, Critical Illness Cover
* Discounted Heathrow Express Train Tickets
* Retail discounts with airport ID
About the Role
As a Team Leader, you will manage, motivate, and develop a team in a bustling airport environment, ensuring excellent customer service and compliance with legal and regulatory standards. You will build strong relationships with local businesses, drive performance, and support your team through coaching and performance reviews.
Responsibilities
* Build relationships with surrounding businesses and create a positive work environment
* Drive team performance and manage general operational duties
* Ensure compliance with legal and company standards
* Manage people through rostering, coaching, and performance reviews
* Support processing foreign exchange transactions accurately and efficiently
* Adapt to seasonal workload fluctuations
* Communicate effectively with customers and colleagues
Candidate Requirements
* Experience in HR processes, including return-to-work, investigations, disciplinary, and performance management
* Excellent communication skills, with the ability to build relationships and listen effectively
* Motivated with a desire to succeed and make a positive impact
* Sales experience, with ability to drive team success using KPIs and coaching
Interview Process
1. Initial screening call with Talent Acquisition
2. Face-to-face interview at the airport, including a numerical test
3. Offer of employment or feedback if unsuccessful
About Travelex
Founded in 1976, Travelex is a market leader in foreign exchange, with a broad network of stores and a trusted brand. Our mission is to simplify international money access for our customers. Join us and start your journey with Travelex today!
Equal Opportunity Employer
We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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