Main Takeaway Points * Expanding client in the insurance arena supporting specialist teams * Start Date 20th October * Permanent opportunities with great potential for career progression * £24,900 basic salary plus bonus - £200 a month minimum * 3 months on site training then option for hybrid – maximum 1 day a week in the office * 6 days on 4 days off – working 37.5 hours a week between 8.00 and 8.30 starts * Driver ideally due to location Summary of role The purpose of this role is to support customers in purchasing a Travel Insurance policy. This might be as a new customer or at point of renewal. As a Centre of Excellence Advisor, you will have the customer at the forefront of you mind while meeting their needs with policy that is right for them. Role and Responsibilities * Enhance the customer experience by establishing and building customer rapport (using personal conversations). * Make it easy for our customers to deal with and interact with us. * Identify upselling and cross-selling opportunities during customer interactions and escalate them to the appropriate teams. * Anticipate the needs of our customers, utilising your product knowledge to meet and exceed customer expectations. * Implement company call flows and best practice to maximize customer experience and commercial performance. * Achieve all operational and productivity-related targets in line with business objectives. * Have a relentless focus on improving our customers’ experience and the perception of our brands. * Develop, nurture, and maintain customer relationships throughout the customer journey. * Own your own development always striving for the best version of you. * Motivated by feedback, continuously developing self, actively seeking feedback from colleagues and your leader to improve performance. * Support company policy and the best practice in compliance and industry regulation, with emphasis on protecting sensitive customer information. Essential Skills * Good communications skills – ability to explain simply and clearly, build rapport with customers. * Curiosity and independent thought – never making assumptions and always striving to understand. * Accuracy and attention to detail. * Team working, building relationships across the organisation and externally * Self-aware and honest to proactively develop skills and behaviors. * IT proficiency, especially Word, Excel, and Outlook