Overview
Deliver frozen Wiltshire Farm Foods meals to customers. This full-time role is 40 hours per week, with any 5 in 6 days including bank holidays. The role involves working in our coldstore at -20°C; protective clothing is provided; breaks to warm up and have hot drinks are provided.
Our drivers are the face of our business and interact with customers to provide good service. You will enjoy meeting people and be willing to go above and beyond what is expected. You will work as part of the wider team, with opportunities to move between teams for flexibility, personal development, and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals.
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different meals across the UK. We’re dedicated to making a real difference to our customers by providing good old-fashioned service. Our pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers\' needs. We are an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
* Deliver frozen meals to our customers in a timely manner
* Picking orders within the coldstore
* Using our app to update customers deliveries
* Delivering exceptional customer service at all times
* Undertake pre-shift inspection of your van
* Drive safely, responsibly and within the law
* Clean and refuel your van as and when needed
* Contact the office with any discrepancies or delays
* Ensure customer confidentiality
* Helping the office team and picking team when required
* Reporting health and safety, stock quality and mechanical issues
* Assist the team if another member of the team is absent or on holiday
* Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential
* Experience within a customer service-based role
* Full UK Manual Driving Licence
* Basic computer literacy including use of phone apps
* Evidence of work stability
* Basic secondary education
Desirable
* Experience of multi-drop delivery role
* Experience within a care-based role
* Warehouse experience
* Health & Safety awareness
Personal Qualities
* Friendly, approachable and reliable
* Passionate about delivering excellent customer service
* Good attendance and timekeeping
Compliance and Benefits
* You must have held a UK manual driving licence for at least 2 years.
* All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS disclosure. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Benefits
* Competitive salary - accredited Living Wage employer
* 33 days holiday per year, including bank holidays
* Option to purchase up to 5 additional days holiday per year
* Discretionary annual bonus scheme
* Pension scheme - employer matched contributions up to 4%
* Life assurance scheme worth at least 1x annual salary
* Free turkey or voucher at Christmas
* apetito perks scheme including salary sacrifice options and retail discounts
We are a family-owned business dedicated to creating outstanding meals and supporting British food and farming. We are committed to ethical and sustainable practices and are working towards Net Zero by 2040. We embrace inclusion and empowering individuals from diverse backgrounds, and we aim to build an inclusive workplace where everyone reaches their full potential.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Food and Beverage Manufacturing
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