Job Description
To lead the development, optimisation, and governance of the organisation’s core HR technology landscape — including MHR (iTrent) and UKG ProWFM — ensuring accurate people data, seamless integrations, robust payroll alignment, and improved insight through analytics.
The role will champion digital efficiency, continuous improvement, and exploration of AI-driven opportunities within People Operations.
Key Responsibilities
1. Systems Ownership & Governance
* Lead the end-to-end management of MHR (iTrent) and UKG ProWFM platforms.
* Oversee system configuration, upgrades, testing cycles, and data structure governance.
* Maintain system controls, permissions, and auditing to ensure compliance with GDPR and internal policies.
* Ensure alignment between key stakeholders, including; People, Payroll, Finance, Workforce Planning and IT.
2. Data & Payroll Alignment
* Own the integrity, consistency, and accuracy of people data across all HR and payroll systems.
* Work closely with Payroll, Finance, and internal audit to ensure smooth payroll runs across multiple pay groups.
* Lead process improvement around starters/leavers/changes, workflows, integrations, and data transfers.
* Design and reports quality checks and exception reporting.
3. Workforce Management (UKG ProWFM)
* Manage configuration of scheduling, timekeeping, holiday rules, pay rules, and compliance elements.
* Ensure correct outputs feed into payroll and workforce reporting dashboards.
4. HR Analytics & Reporting
* Lead the development of People reporting dashboards (Power BI), ensuring data accuracy and insight relevance.
* Translate People and business requirements into system-driven reporting solutions.
* Support leadership with trends, forecasting, operational insight and decision-making data.
5. AI & Automation Development
* Proactively identify opportunities to introduce AI technologies to improve:
* Data validation
* Process automation
* Document generation
* Service efficiency
* Work with internal IT/AI teams to test, pilot, and adopt new technologies.
6. Stakeholder Management & Cross-Functional Collaboration
* Act as the strategic link between HR, Payroll, Finance, IT, Ops and external vendors.
* Communicate system changes, project updates, and risks clearly to stakeholders.
* Support training, capability building and user engagement across the organisation.
7. Continuous Improvement & Project Delivery
* Lead system enhancement roadmaps, upgrades, releases, and new initiatives.
* Manage acquisition onboarding, organisational structure changes, and integration mapping.
* Deliver projects on time, with strong change management and benefits realisation.
8. Team Leadership & Development
* Provide day-to-day leadership, coaching, and support to the People Systems team, ensuring clear priorities, high performance, and continuous capability growth.
* Build a culture of ownership, collaboration, and innovation within the team, encouraging skills development across systems, data, analytics, and emerging technologies.
* Develop cross-skilling plans and structured handover documentation to reduce single-points-of-failure and strengthen long-term resilience within the team.
Qualifications
Technical Skills
* Strong working knowledge of MHR (iTrent) (core HR, payroll, reporting, workflows).
* Experience with UKG ProWFM (scheduling, time & attendance, rules configuration).
* Proficiency in HR data structures, integrations, and payroll dependencies.
* Strong analytical capability, ideally with Power BI or similar reporting tools.
* Experience designing or managing system enhancements, UAT, and release cycles.
Professional Skills
* Excellent stakeholder management and communication.
* Strong problem solver with a focus on accuracy and operational impact.
* Ability to translate business needs into technical solutions.
* Experience leading cross-functional projects end-to-end.
* Appetite for innovation and emerging technology (including AI).
Desirable
* Experience in multi-payroll, multi-brand, or large-scale environments.
* Prior leadership or team management experience.
* Vendor management experience (MHR, UKG, integration partners).
* Knowledge of GDPR, data governance, and audit requirements.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link below to find out more.
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.