This is a permanent, full-time vacancy that closed a month ago at 23:59 BST.
Reporting to the Head of IT Operations, this role will ensure a high level of user satisfaction by providing first-line IT support, resolving routine issues, and managing service desk tickets. The role involves monitoring service performance, escalating complex issues to the Senior Systems Specialist, and supporting service delivery improvements. We seek a proactive, user-focused IT Support Specialist to provide first-line technical support across the Charity. You will be the first point of contact for resolving day-to-day IT issues, managing service desk tickets, and escalating complex incidents when necessary, while maintaining clear communication with users.
A key responsibility includes assisting with onboarding new users, such as account setup, hardware configuration, and IT induction training. The ideal candidate will have strong technical knowledge of IT systems, including troubleshooting hardware (desktops, laptops, printers), software (Microsoft 365), and network connectivity issues (Wi-Fi and wired connections). You will also perform system checks, routine maintenance, monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to continuous learning, knowledge sharing, and embracing change is essential, as you will stay updated with emerging technologies and serve as a subject matter expert in key areas.
This position offers an exciting opportunity for career growth within a forward-thinking and supportive IT team. You will gain hands-on experience, training to expand your technical skills, and pathways for progression within the organization. Your contributions will be valued, and your development actively supported as we modernize and improve our IT services.
Applications should include a tailored CV and covering letter highlighting relevant skills and experience, and must be submitted by midnight Sunday, 1st June, to ScotlandProfessional@LHH.com.
About us
For over 230 years, we have supported and empowered people with sight loss to live fulfilling lives. We are proud of our achievements and aim to do more. We plan to build on our rich history to create an organization prepared for the future and responsive to the needs of those affected by vision loss.
Our vision is bold. We aspire to lead positive societal change by:
• Investing in impactful support
• Putting our community at the center of our work
• Campaigning for change
• Accelerating prevention and treatment of eye conditions
• Fostering a culture of innovation and learning
We are committed to ensuring no one faces sight loss alone. We aim to enhance, diversify, and expand our services to reach more people with sight loss when and where they need us.
Our organizational values—Transform, Unite, and Thrive—guide all our work at Sight Scotland and Sight Scotland Veterans.
Direct applications to this vacancy are not being accepted. Please refer to the advertisement for further information.
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