Overview
£35,000 - £40,000 Pa (depending On Experience). Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Account Executive to join their busy renewals team. Lutterworth based 5 days in the office. Permanent. Monday to Friday 35hrs (9:00 – 17:00).
Key Responsibilities (Renewals)
* Conduct fact-finding calls to identify clients' requirements and provide quotations in line with Treating Customers Fairly (TCF) principles.
* Contact clients to renew policies and prepare all renewal documentation in accordance with company guidelines. Communicate quotations, advising on price and cover to meet the applicants’ needs.
* Achieve income and conversion targets by maximising use of team resources.
* Accurately document all customer interactions and maintain data integrity within Acturis.
* Balance company policy with customer benefit in all decision-making processes.
Minimum Requirements
* 1–3 years commercial insurance experience
* Previous experience in telephone-based insurance renewals or account management
* Demonstrable commitment to customer satisfaction and professional integrity
* Ability to handle challenging customers and complaints with patience and professionalism
* Proven team-player with a strong work ethic and willingness to work occasional overtime
* Highly organised, detail-oriented and able to multitask in a fast-paced environment
The Ideal Candidate
* Proficiency in using Acturis or similar automated information systems
* Track record of meeting or exceeding financial targets and KPIs
* Proactive approach to process improvement and personal development
* Demonstrates a clear understanding of wider insurance policies
Benefits
* Comprehensive training and development programme
* Company contributory pension scheme
* Discretionary bonus scheme
* 25 days annual leave plus increase after years of service
* Medical Insurance
* Free on-site parking
The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner as we want to be treated.
Interested? Please apply below.
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