Job Description
A luxury beauty brand is looking for an experienced Skincare Counter Manager in Norwich.
The role
As Counter Manager, you will actively drive business, encouraging all beauty therapists/consultants to achieve their sales targets. By leading and coaching your team, you will ensure that all clients receive a personalised luxury service. You will develop and build your client base through recruiting new domestic and international clientele.
An overview of your responsibilities:
General
* Lead and manage the team, build spirit and excellence.
* Set goals, schedules and ensure high-quality service.
* Welcome and maintain confidentiality, manage customer files.
* Oversee counter operations and opportunities
* Build relationship with store management
* Manage budgets and orders, follow company policies.
* Develop clientele, plan events, network in community.
Sales
* Lead team to achieve/exceed sales targets.
* Proactively sell, link-sell and provide luxury service.
* Increase average transaction value and items per transaction.
* Organise counter activities and manage appointments.
Management
1. Coach and develop team members, manage stock levels.
2. Grow business th...