Overview
Oadby Plastics is a leading plastics manufacturer with over 50 years of experience, built on a strong commitment to both our people and sustainability. We pride ourselves on being a business that genuinely values and invests in its employees, offering a positive and supportive working environment where everyone feels empowered to do their best work. Our Braintree branch reflects the core values that define Oadby Plastics: Attitude, Behaviour, and Culture. These values shape how we work together and how we support our customers every day. Guided by our vision of Customer Service Excellence, we provide a modern, well equipped environment where professionalism and collaboration thrive. At Oadby Plastics, we believe our people are at the heart of our success. We’re proud to offer a workplace where individuals are supported, developed, and encouraged to grow as part of a stable, forward‑thinking business.
What You Will Be Doing
Working as part of the sales team, the Account Manager plays a key role in managing customer relationships and delivering a high standard of service across key and standard accounts. You’ll take ownership of your accounts, ensuring orders run smoothly, issues are resolved quickly, and opportunities for growth are identified. Your day‑to‑day responsibilities include:
* Managing customer enquiries, processing orders and ensuring accurate, timely communication throughout.
* Preparing quotes, negotiating within agreed guidelines and ensuring orders are delivered successfully.
* Building and maintaining strong, long‑term customer relationships, identifying opportunities to upsell and grow accounts.
* Working closely with production, logistics and internal teams to meet customer requirements and resolve any issues.
* Monitoring account performance and ensuring high levels of customer satisfaction are consistently achieved.
* Managing account revenue performance, working towards agreed KPIs and identifying opportunities to drive growth and profitability.
What Are We Looking For
We’re looking for someone who is confident managing customer relationships and thrives in a fast‑paced environment. You’ll be organised, proactive and commercially aware, with the ability to balance customer needs with business goals. Strong communication skills and a collaborative approach are key to success in this role.
To be successful in this role, you’ll need the following:
* Experience in account management, customer service or sales order processing.
* Strong communication and negotiation skills, with the ability to build and maintain relationships.
* Good organisational skills and attention to detail, with the ability to manage multiple priorities.
* Confidence using computer systems, including Microsoft Office (Outlook, Word and Excel).
* A proactive, adaptable approach and the ability to work independently and as part of a team.
Benefits
* Salary – £30,000 – £35,000
* Company profit share scheme
* Hours – Monday to Friday 8.30am – 5.00pm
* Pension
* Annual leave – 30 days holiday (including bank holidays) rising with length of service
* Life assurance
* Free car parking
* Enhanced Maternity & Paternity
* Long service awards
* Free eye tests
* Employee referral scheme
* Training and development opportunities
* Wellbeing benefits: Employee Assisted Programme, 24‑hour GP access, Charity events/fundraisers
We are committed to applying our Equal Opportunities Policy at all stages of the recruitment and selection process and encourage applicants from different diverse groups in the community to apply. We can make reasonable adjustments at any stages if required.
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