Advance Vauxhall Telephonist / Receptionist Bookings Agent
Join Advance Vauxhall Berkshire and become part of our dedicated Business Development Centre. As we expand our operations, we are seeking a dedicated Telephonist / Receptionist Bookings Agent to join our team and ensure the smooth operation of our workshop. It's a great opportunity for any candidates attempting to break into the automotive industry. Applicants can be put forward for specialist Vauxhall training.
Position Overview: We are looking for a positive and bright Telephonist / Receptionist Booking Agent to help with anything customer related You'll play a key role in customer retention by creating a great customer journey throughout the customers experience from bookings to aftercare. You will be a critical point of contact for any issues that arise, with a view to problem solve and adapt to customers needs on a case by case basis
Responsibilities and Duties
* Responsible for answering inbound telephone calls & processing them appropriately.
* Making and receiving calls, queries and emails from Vauxhall customers for appointments including servicing, repairs, diagnostic work & MOTs.
* Successfully upselling when possible.
* Monitoring call back requests to ensure they are completed promptly.
* Building a rapport with customers while identifying what assistance or information they require.
* This position will be primarily customer service orientated so the highest levels professionalism must be maintained at all times.
* Being the first point of contact for our customers and professionally representing the Vauxhall brand
* Contributing to a happy, positive working and team environment.
* Rewarding commission structure in place.
* Assisting with general administrative duties in the dealership with accuracy and attention to detail.
Qualifications and Skills
* Candidates must have an excellent telephone manner, good use of probing and gaining full insight of the customers needs.
* Must be a quick learner to pick up our systems.
* Excellent interpersonal skills and a polite and helpful manner
* Confident and enthusiastic with the ability to build rapport easily with a variety of customers
* Computer literate EG. Office suite, Microsoft, Excel etc with a methodical and organised approach to work with attention to detail
* Previous experience in a similar role would be highly advantageous
Full training will be provided & there are further career opportunities within the group.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
Schedule:
* 8 hour shift
* Day shift
Supplemental pay types:
* Commission pay
* Performance bonus
Application question(s):
* What location would you be travelling from?
Work Location: In person
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
* Employee discount
Location:
* Slough SL1 4UN (preferred)
Work Location: In person