IT Support Technician
Location: Central London
Salary: £35,000 - £40,000
Type: Full-time, Permanent
A leading, fully regulated financial services firm is seeking an IT Support Technician to join its growing technology team. This is an excellent opportunity for someone with at least 18 months' experience in a helpdesk environment who wants to develop their technical capability within a professional, high-performing environment.
About the Role
You will provide day-to-day technical support to users across the business, ensuring colleagues receive an efficient, friendly and reliable service. The role includes user support, system administration and broader IT operations, with exposure to Microsoft technologies, cloud platforms and security tools.
Key Responsibilities
1. Desktop support and troubleshooting in a Windows 10/11 environment
2. Remote user support
3. Administration of Active Directory, Exchange Online, Office 365, Azure and other third-party services
4. Support and administration of Microsoft Dynamics CRM
5. Daily systems and infrastructure checks
6. Installing and configuring new hardware, software and peripherals
7. Onboarding new staff
8. Maintaining and managing Windows servers
9. Creating and updating documentation for all IT processes and procedures
10. Business Continuity and Disaster Recovery testing
11. Anti-virus, firewall and cyber security monitoring
12. Backup administration
13. Licensing and printer management
14. Delivering staff training
15. Supporting all other aspects of daily IT operations
Skills & Experience Required
16. Minimum 18 months' IT support experience within a regulated financial services environment
17. Strong desktop troubleshooting skills
18. Excellent analytical skills and attention to detail
19. Strong communication skills with a customer-first approach
20. Calm under pressure, flexible and reliable
21. Good knowledge of Microsoft operating systems (Windows 10/11)
Professional Standards
As part of a regulated organisation, you will be expected to:
22. Follow FCA, FSMA and all internal compliance procedures
23. Keep documentation accurate and up to date
24. Maintain CPD and stay informed on relevant legislative and technical changes
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.