Job summary
1. Strong troubleshooting and problem-solving skills
2. Excellent communication abilities
3. Ability to manage and prioritise multiple tasks
Key skills required for this role
Helpdesk Analyst
Important
Helpdesk Analyst
Job description
Key Responsibilities:
You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excelllence.
Job Requirements:
4. Strong troubleshooting and problem-solving skills
5. Excellent communication abilities
6. Ability to manage and prioritise multiple tasks
7. Familiarity with retail sector IT systems (an advantage)
8. Capability to work on a rotating shift schedule, including weekends
9. Share
manages this role
Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience