Customer Service Advisor
Temporary starting 3rd June - ongoing till the end of the year
Burton on Trent
£13.50ph, rising to £14.00ph after training
Are you a confident, customer-focused professional who thrives in a fast-paced environment?
We're recruiting for an exciting temporary opportunity to start in June!
You'll be at the heart of operations, providing front-line support across account management, stock control, logistics, and customer enquiries. From processing orders to resolving delivery issues, you'll play a key role in delivering outstanding service to both customers and internal stakeholders.
Description of the role:
Manage daily order processing via phone, email, CRM & B2B systems.
Take full ownership of customer accounts and relationships.
Investigate and resolve delivery discrepancies and queries.
Monitor stock levels and liaise with logistics teams and key customers.
Handle customer and consumer product enquiries
Support technical and claims management cases.
Process payments over the phone when required.
Maintain accurate admin processes and documentation.
Assist during busy periods (month-end/year-end) and provide team cover.About you:
Proven experience in customer service (essential)
Strong communication skills with a confident telephone manner
Ability to manage workload, multitask, and meet deadlines.
High attention to detail and problem-solving skills
Resilient, adaptable, and able to work under pressure.
Strong IT skills (Excel, Outlook, CRM systems)
A proactive, team-oriented mindset
SAP or CRM system familiarity
Technical or claims handling experience.If you are an experienced customer service professional looking for your next challenge and are available to start your next role in June, apply today