Location: Blackburn
Hours: 35-40 hours per week, 5 days out of 7.
Salary: £32,000-£34,000 per year DOE.
Benefits: Training and development, mentorship, tips, free meals on site, flexible working hours, one weekend off per month.
Must have access to own transport.
Job Role and Responsibilities:
Business Presentation
* Ensure the presentation in front of house and public areas meets expected standards by completing checklists, verifying staff adherence, and maintaining high standards.
* Ensure all staff present themselves professionally and adhere to company standards for personal presentation and behaviour.
Customer Service and Experience
* Deliver excellent customer service and resolve complaints effectively.
* Meet business owners' expectations using feedback tools like the Mystery Diner Report.
* Ensure staff provide excellent customer service.
* Be professional and polite to customers at all times.
* Manage bookings and respond promptly and professionally to customer enquiries.
Staff Management
* Train front-of-house staff and kitchen porters, providing ongoing training.
* Manage staff during shifts and delegate tasks effectively.
* Ensure staff compliance with health and safety procedures.
* Assist in rota management and adhere to staff cost budgets.
* Participate in recruiting new staff.
* Communicate with kitchen staff to maintain high standards of food quality, presentation, and availability.
* Support kitchen management in the absence of the business owner.
* Hold regular team meetings to discuss customer feedback, training needs, and other relevant topics.
Stock Management
* Assist in stock ordering and rotation.
* Ensure products and maintenance comply with health, hygiene, and safety regulations.
* Participate in stocktaking to understand profit margins and gross yield.
* Help manage the cellar to ensure product availability and safety standards.
Financial and Security Management
* Ensure cash is securely stored or monitored.
* Record daily sales and invoices accurately.
* Participate in cash handling and safeguard financial information.
* Complete weekly financial records, participate in Profit and Loss meetings, and manage banking and change orders.
* Follow proper opening and closing procedures to ensure security.
* Maintain records of staff costs and holidays, monitoring expenses accordingly.
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